Messages for Clients

As we enter the new year Ripples-on-Water is pleased to note that:

+ Our server has had no down time (unlike many service providers--Verizon, Comcast, etc.).

+ Email Authentication has been activated on all client accounts. This includes Domain Keys and SPF.

The domain keys allow incoming mail to be checked against the server it was sent from to verify that the mail has not been modified. This ensures that messages are actually coming from the listed sender and allows abusive messages to be tracked with more ease.

SPF will specify which machines are authorized to send email from your domain. This means that only mail sent through this server will appear as valid mail from your domain when the SPF records are checked.

These actions will make spamming you and using your domain name for spamming more difficult.

 

 

Email Help and Information

If at anytime assistance is needed, please send an email to Ripples@Ripples-on-Water.com or call 410-490-6862 (cell). We value our clients and welcome them as friends.

IP Address

The IP in IP address stands for Internet Protocol, and is an address used to locate your internet devices so they can communicate with each other. If you suspect that you've been blacklisted, then you will want to know the Static IP Address for your website and email. Most clients of Ripples-on-Water share an IP address of 72.29.82.60. That IP address is fixed and does not change; it's static.

Other IP addresses are connected to your printer, router, and modem. When you connect to the internet via dial-up, wireless, cable, or broadband your computer is assigned a Dynamic IP Address (which means it can change) by your network (your internet provider--Verizon, Comcast, AtlanticBB, etc). To determine your IP address, one place to go is WhatsMyIP.org.

Blacklists

To investigate whether or not you've been black-listed you might want to start with: MXtoolbox.com, although there are many other websites that will check your blacklist status. You will need to know your email IP address.

Being blacklisted means that someone or (in some cases) some program has labeled you a spammer. This may occur from sending unwanted email to a number of email addresses either deliberately or from a virus program on your computer. Or in the case of programs such as SpamCop, you may be justly or unjustly labeled as a spammer by the algorithms of their program. Remedies vary.

If you think you've been blacklisted, forward the bounce-back error messages to info@Ripples-on-Water.net and we'll do our best to determine the issue and a possible remedy.